Shipping policy

Shipping Policy

At MOSKIN, we know you're excited to receive your order. Our team works hard to process and ship every order quickly, safely, and with care.

Order Processing

  • Orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

  • Orders placed after 12:00 PM Pacific Time may begin processing on the next business day.

  • During product launches, promotions, or holiday periods, processing times may be slightly longer.

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Domestic Shipping (United States)

We currently ship throughout the United States.

Shipping Rates

  • Free Standard Shipping on orders of $75 or more

  • Standard shipping rates are calculated at checkout for orders under $75.

  • Expedited shipping options are available at checkout where offered.

Estimated Delivery Times

  • Standard Shipping: 3–7 business days

  • Expedited Shipping: 2–3 business days

Delivery estimates begin once your order has shipped and are provided by the shipping carrier.

International Shipping

We currently do not offer international shipping.

As MOSKIN grows, we look forward to expanding to additional countries. If international shipping becomes available, eligible destinations and rates will be displayed during checkout.

Order Tracking

Once your order leaves our fulfillment center, you'll receive an email with your tracking number.

Please allow up to 24 hours for tracking information to become active.

Shipping Delays

While we work hard to ensure prompt delivery, delays caused by weather, holidays, carrier issues, or other events outside our control may occasionally occur.

MOSKIN is not responsible for shipping delays once a package has been accepted by the carrier.

Incorrect Shipping Addresses

Please review your shipping address carefully before placing your order.

If you notice an error, contact us immediately at support@moskin.com.

If your order has not yet shipped, we'll do our best to update the address. Once an order has shipped, we cannot guarantee address changes or package rerouting.

Lost or Stolen Packages

If your tracking information indicates that your package has been delivered but you cannot locate it:

  • Check around your delivery location.

  • Ask household members or neighbors if they accepted the package.

  • Contact the shipping carrier to initiate a delivery investigation.

  • If you still need assistance, reach out to our customer support team.

While MOSKIN is not responsible for packages marked as delivered by the carrier, we're happy to help you work toward a resolution.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • Photos of the damaged product(s)

  • Photos of the shipping box and packaging

We'll review your claim promptly and arrange a replacement or another appropriate solution.

Multiple Shipments

If your order contains multiple items, they may occasionally ship separately. If this happens, you'll receive tracking information for each shipment.

Questions?

If you have any questions about shipping or your order, we're here to help.

Email: support@moskin.com